Subscription and Billing¶
Start with one real project, check which issues need attention to meet your SLA, then use reports to explain the results. Expand when you need more projects.
Tenant admins choose plans and manage payment in Billing. Members keep the same product features, but ask an admin to handle plan changes.
Choose a plan¶
| Plan | Monthly payment | Annual payment, paid in advance | Active projects per workspace |
|---|---|---|---|
| Free | €0 | No payment | 1 |
| Starter | €29/month | €288/year (€24/month) | 3 |
| Growth | €79/month | €792/year (€66/month) | 10 |
| Enterprise | By agreement | By agreement | By agreement |
Prices exclude VAT. Checkout shows applicable VAT before you confirm payment. Annual amounts are paid in advance.
Choose Free, Starter or Growth on the website, then check the selected plan and payment frequency during signup. Signing up directly starts with Free selected; you can change it before submitting. Enterprise opens a contact route to contact@slapulse.com and does not create an automatic agreement.
The plan choice is saved with the signup request, so email verification in another browser or on another device keeps your choice. Sign in after verification. Starter and Free open the app; Growth continues to payment with the saved choice.
Free¶
Free has no time limit, card requirement or Stripe subscription. It includes the same product features as Starter: Command Center, Health Monitor, Triage Board and kiosk mode, SLA rules and calendars, Jira and webhooks, historical import and reconcile, notifications, reports and explanations, event history, CSV and Excel export, and unlimited users.
Guided setup, documentation and ordinary contact at contact@slapulse.com remain available. Free does not include personal onboarding or guaranteed response times.
The limit is one active project for the entire workspace, rather than one per user. To switch projects, export anything you need and explicitly archive the old project before creating or reactivating the next one.
Starter trial¶
Choose Try free for 60 days when signing up for Starter. Alternatively, an admin on Free can choose Try Starter free for 60 days in Billing if the workspace has never used a trial.
The one trial lasts exactly 60 days from its successful activation and allows up to three active projects. It needs no card, Stripe customer or subscription. An old Free workspace starts its 60 days when the admin activates the trial, rather than when the workspace was originally created.
Returning to Free ends trial access and does not let you restart or resume it. Login, signup retry and opening Checkout never extend the saved end date. Growth has no trial.
Before expiry, check the remaining time and choose paid Starter, paid Growth, or Free. No payment starts automatically and the workspace does not automatically move to Free. Without an active choice, normal access ends at the saved expiry time. Admins can still use Billing to export reports, archive extra projects, and choose a plan. Members should contact their admin.
Project limit reached¶
- Open Billing and check the active project count.
- If offered, explicitly start the one Starter trial, or choose a paid plan with more projects.
- To choose Free or a smaller paid plan, export the reports you need, then explicitly archive excess projects.
- Choose the target plan again after the active count fits its limit.
A plan change never automatically archives or deletes projects or history. The existing archive flow stops normal processing and schedules deletion after 30 days. Check the warning and export anything you need before confirming archive; archived projects are not promised permanent storage.
An unresolved project creation or reactivation keeps its place reserved even after a timeout. Retry the same project operation. If it remains blocked, contact contact@slapulse.com to have the operation checked before capacity is released.
Start or manage payment¶
Growth is paid from the start. Before confirmed payment, a new Growth workspace shows Awaiting payment and has no project capacity. An interrupted Checkout neither starts a Starter trial nor grants Growth access. Resume payment or explicitly choose Free.
Choosing a paid Starter or Growth subscription is an active purchase. Check the plan, amount, payment frequency, annual prepayment and VAT in Checkout before confirming. Buying during a valid Starter trial starts payment now when activation succeeds; an interrupted purchase leaves the original trial unchanged.
Only verified payment confirmation activates a new paid plan. Returning from Checkout is not itself confirmation. SLApulse coordinates one purchase per workspace; use the original purchase attempt when retrying.
Use Manage billing for an existing Stripe subscription, including payment details, invoices, plan changes and cancellation. A scheduled cancellation or payment failure does not mean the subscription has ended. Free can be selected only after actual subscription termination, with at most one active project and no unresolved payment. Selecting Free never secretly cancels a subscription or shortens an already paid period.
Existing paid and manual agreements keep their subscription links and agreed limits. Enterprise is arranged explicitly with contact@slapulse.com; the website contact action sends nothing until you actively send your message.